FAQ

What would you recommend for newborns?

All of our headbands and bows are designed with comfort in mind. Please choose the size Newborn for babies  0-3 months. Don't worry, our turbands stretch for another 2-3 inches once worn!

 

How long will it take my BIscuits Kids order to ship?

Orders will ship within 5-10 business days from your order date via www.logistikus.com (for Metro Manila) and www.lbcexpress.com (for provincial) , and should be delivered with about 1-3 business days. Tracking numbers will be sent via email and sms once picked up but don't hesitate to email us at biscuitsclothing@gmail.com for enquiries. Production time may change depending on volume of orders placed.

 

 

Tracking number showing it's delivered, what should we do?

Please check with neighbors or if you're living in a condominium or subdivision, your receptionist or guard may have received it for you. If you've done those things, email us at biscuitclothing@gmail.com as soon as possible and we will do our very best to help! 

 

Will my order look exactly as was listed online?

Each bow is handmade and pattern placement on prints may vary slightly but no worries, we do our best to make sure that color and style is made to match our product photos.

 

I received an incorrect and/or damaged in my package. What should I do?

Email us at biscuitsclothing@gmail.com right away and we will assist you right away.